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Privacy Policy for The Fitness Mill (Derby)

 

Introduction

At The Fitness Mill (Derby), we are committed to protecting your privacy.

We collect and process personal data about you in order to provide the services you use; operate our business; meet our contractual and legal obligations; protect the security of our systems and our customers, or fulfill our other legitimate interests.

This Privacy Notice explains how we collect, use, share and protect your personal information. When we update this Privacy Notice we will post any changes on our website.

In addition, when visiting our website, we will provide you with notices at the moment of data collection.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information that they shared and/or collect in The Fitness Mill (Derby). This policy is not applicable to any information collected offline or via channels other than this website. 

If you have any queries about this Privacy Notice please contact us at 29 – 31, Ashbourne Road, Derby, DE22 3FQ. Alternatively, send an email to info@thefitnessmillderby.com

 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

We collect your personal information when you:

  • Complete an Online Membership Agreement

  • Ask us for more information about a product or service, or contact us with a question or complaint

  • Sign up for a free day pass

  • Take part in a competition, prize draw or survey

  • Visit or browse our website

  • Contact our support team through telephone, email or online chat

  • Send an email to an @thefitnesmillderby.com email account

  • Enter our club using your code or the app

  • You have an accident in our gyms or there was an incident where you were a witness or personally affected

  • When you book classes, courses and inductions

  • When you use The Fitness Mill Derby app

  • When our teams take photos of your attendance at the gym, part of an event, or in a class (Your permission will be asked beforehand)

We may also collect, match or acquire information about you from other organisations, such as Google and Facebook.

The information we collect about you is required for the purpose of creating your member account and for you to enroll in our gyms. Such information allows you to be identified as a member of The Fitness Mill Derby and includes:

  • Name, date of birth, gender, e-mail address, postal address, telephone number and health information

  • Credit or debit card information, information about your bank account number and sort code or other banking information. Note that we do not store your bank or credit card details on our web servers

  • Your usage records and duration of visits

  • Your preferences for particular products or services or interests when you tell us what they are – or when we assume what they are, depending on how you use our products and services

  • Your contact with us, such as a note or recording of a call you make to our contact centre, an email or other records of any contact you have with us

  • Your membership information – such as dates of payment owed and received, the services you use and any other information related to your account

Information usage

We will use your personal information to provide you with the services, products or information that you have requested, for health and safety, security and administration purposes, to improve your website experience, and marketing. We may need to share your information with our service providers, associated organisations and agents for these purposes.  We may use your information to:

  • Carry out an identity check as part of your membership application.

  • Process your membership application through Membr, our chosen membership software

  • Bill you for using our services as part of your membership

  • Keep you informed about our services including operational matters relating to your Membership

  • Provide relevant services to you

  • Confirm your attendance to exercise classes or lessons

  • Contact you with offers or promotions based on our analysis of how you use our services and what we think will be of interest to you (unless you choose not to receive our marketing messages)

  • Respond to any questions or concerns you might have about our services

  • Understand how you use our services, to help us develop relevant and updated services

  • Carry out research and statistical analysis to monitor how customers use our services

  • Prevent and detect fraud or other crimes

  • Operate our facilities in a safe and secure way

We will store your information for as long as you are a Member of The Fitness Mill Derby, or following the cancellation of your membership and to meet our legal requirements including health and safety, financial audit, anti-fraud, and money laundering regulations. We will store your information for no more than 6 years from the last activity on the account. An ‘activity’ can be classified as access to a gym, a payment made on the membership account or a comment added to the membership following contact with The Fitness Mill Derby. We may contact you about The Fitness Mill Services services during these 6 years if you haven’t opted out of receiving marketing communications from us.

Log Files

The Fitness Mill (Derby) follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, The Fitness Mill (Derby) uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of The Fitness Mill (Derby).

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on The Fitness Mill (Derby), which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that The Fitness Mill (Derby) has no access to or control over these cookies that are used by third-party advertisers.

 

Third-Party Privacy Policies

The Fitness Mill (Derby)'s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@thefitnessmillderby.com.

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